Dashboard Settings Sentiment Analysis

Sentiment Analysis Settings

Configure sentiment analysis presets with custom keywords and detection methods

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Contextual Analysis

Analyze sentiment around specific keywords like competitors (Vodafone, Ionos) or products. Configure custom positive/negative word lists for accurate detection.

Overall: Analyzes entire transcription
Contextual: Focuses on specific keywords

Saved Presets

DEFAULT

Default

Default sentiment analysis preset with balanced settings

Model: Roberta
Global Analysis: Always On
Context Keywords: None
LLM (Hybrid): Disabled
Default Preset

Competitor_analysis

Analyze sentiment around competitor mentions (Vodafone, Ionos, etc.)

Model: Roberta
Global Analysis: Always On
Context Keywords: 4
LLM (Hybrid): Enabled

Product_satisfaction

Analyze customer satisfaction with products and services

Model: Roberta
Global Analysis: Always On
Context Keywords: 5
LLM (Hybrid): Disabled

Quick_overview

Fast overall sentiment analysis without detailed segment analysis

Model: Distilbert
Global Analysis: Always On
Context Keywords: None
LLM (Hybrid): Disabled

How Sentiment Analysis Works

  • Global Analysis (Always On): Analyzes sentiment for both left and right channels using the full transcription text
  • Contextual Analysis (Optional): Add keywords to analyze sentiment around specific topics like competitors or products
  • Hybrid Mechanism: Rule-based analysis runs first. LLM only processes low-confidence segments (< 75%) for optimal performance
  • Custom Words: Add your own positive/negative keywords to improve accuracy for your domain

Default Preset

The default preset is automatically applied to sentiment analysis after transcription completes. You cannot opt out of global sentiment analysis—it always runs for both channels.