Harris-DAF

Created 14 hours ago
Source: UI
Original: 2.09 MB

This call is in

Whisper Settings Test

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Pipeline Performance

Split
13s
12:32:20
Enhancement
46s
12:33:06
Transcription
15s
12:33:21
Sentiment
< 1s
12:33:22
Total Pipeline
1m 15s
12:32 - 12:33

Processing Status

Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

Harris-DAF

Customer 00:16.00

press 6.

Customer 00:25.00

Looking for parts. We have. Good afternoon, Harris Duh. Thank you.

Agent 00:30.00

Afternoon, can you transfer it over to Wayne, please?

Customer 00:33.00

Are these calling please?

Customer 00:37.00

Do I stay with me for a second?

Agent 00:39.00

Yeah, no worries.

Customer 00:48.00

Looking for parts. We have a huge range of damage. We should have brought it under there with me.

Customer 01:03.00

Looking for parts. We have a huge range of death and truck related parts in stock all at highly competitive prices. Our knowledgeable and experienced team will be happy to help you find the right parts first time. So let's discuss your requirements in just a moment.

Customer 01:31.00

Try us today and see what we can do to keep your LCV fleet moving.

Customer 01:41.00

We.

Agent 01:49.00

Yeah, not too bad. Thanks for asking. It's just a really quick call because I realised you're still in contract. I believe with O2 for the mobile until April next year.

Agent 02:20.00

Because I'm not sure if you're aware, we have just been voted the best network for business mobile.

Customer 02:41.00

Just a group of about 40 to 50. Top of my head. I'll close everyone.

Agent 03:05.00

Yeah. What time?

Agent 03:16.00

Yep. So long. So long decision. Ah, okay.

Agent 03:30.00

Okay. Francesca. Yeah, no, I can imagine.

Agent 03:44.00

Is that not correct? Paying the bill.

Agent 04:06.00

If that's good for you. Yeah. And so if I put down the fifth at 11 o'clock, is that a good time?

Agent 04:17.00

Yeah, no worries.

Agent 04:32.00

Yeah, that's fine. And watch your email, Winger. I'll send you some today.

Agent 05:07.00

Everything.

Agent 05:34.00

Okay, are you able to send me a quick email then?

Agent 05:49.00

Hi, then business.

Agent 06:14.00

So, currently with O2, roughly around 40 to 50 mobile.

Agent 06:21.00

Okay, yeah, that'd be great.

Agent 06:38.00

170. Right. Okay. So a lot more there.

Agent 06:44.00

Simps. Okay. Got separate to the hundreds up. Okay. And I'm guessing when you're looking at suppliers, is it price, coverage, a mixture of everything for you? Yep.

Agent 07:28.00

Oh gosh.

Agent 07:38.00

Okay. So you're not particularly happy with O2, then are you from the sound of it?

Agent 07:47.00

So coverage. Yep.

Agent 07:52.00

Yeah, of course, that's not a problem.

Agent 08:00.00

Yeah, that's absolutely fine. Yeah, of course. And obviously give her a comparison from ourselves. And then you've got direct contact with the account manager as well.

Agent 08:20.00

Which we also want an award for.

Agent 08:31.00

So I'll get that all booked in for you. The account manager will just send you an email as well.

Agent 08:43.00

It will just ask you a thing to respond.

Agent 08:52.00

And the mobile's are roughly coming up aren't they? It's around April next year. That sounds about right, doesn't it? Okay. That's it.

Agent 09:05.00

No worries. Take care. Bye now.

Agent 28 messages
Customer 9 messages
Total Duration: 09:07

Sentiment Analysis

Preset: TESTING Sentiment

Overall Call Sentiment

Positive

Analysis Results

4 results

Generated Files

Original Audio

2.09 MB Dec 05, 2025 12:32

Left Channel

4.19 MB Dec 05, 2025 12:32

Right Channel

4.19 MB Dec 05, 2025 12:32

Enhanced Left Channel

8.38 MB Dec 05, 2025 12:32

Enhanced Right Channel

8.38 MB Dec 05, 2025 12:33

Left Channel Transcription

0.01 MB Dec 05, 2025 12:33

Right Channel Transcription

0.00 MB Dec 05, 2025 12:33

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