This call is in
Harris-DAF
Looking for Parts, we have... Good afternoon Harris Duff. Who's calling please?
afternoon can you transfer over to Wayne please?
Do I pay with me, sir? Looking for Parts, we have a huge range of...
yeah no worries
competitive prices. Our knowledgeable and experienced team will be happy to help you find the right parts first time, so let's discuss your requirements in just a moment.
yeah not too bad thanks for asking
until is it April next year
yeah I am just reaching out on behalf of the account manager who is just really wanting to touch base with yourself in a couple of weeks time just via a Teams meeting
because I'm not sure if you're aware we have just been voted the best network for business mobiles
40, okay that's fine okay that's not a problem
say start December, like a fifth, is that good for you Tuesday? yeah, what time?
yep
sold decision ah okay
okay, Francesca
she's not always in. If you email me all the information, then I forward to her.
yep, no I can imagine
right I'm guessing you've got some influence over the mobile
Yeah, but contrary to your, I don't make the final decisions.
so you've got that to hand for when you and Francesca look around if that's good for you yep, so if I put down the fifth at 11 o'clock, is that a good time?
Fifth, hang on a minute, check my diary.
yeah, no worries
okay, and we can do a face-to-face appointment but most people just find it easier to do Teams, is that good for you? yeah, that's fine
yep
kilo, whisky, uniform
hi, Sven Group did you say? yep perfect, and your job title
everything
Wait a minute. Put down the counts.
okay, that's fine let me just send this over to you now it will just come from Confirmation at 3 that should be in your inbox
And maybe a bit slow because it goes through our quarantine before I hit my inbox.
are you able to just send me a quick email then? if you can just send an email over to Confirmation
at 3, so it's about THRE
hyphenbusiness.co.uk and if you could just put on the email happy for Teams
Happy to teams.
yep
Okay. It should be over to you in a minute.
perfect, so currently with O2 roughly around 40 to 50 mobiles
All right. Let me just bring my spreadsheet out. I'll give you an accurate figure. One moment.
okay, yeah, that'd be great
There.
Oh, it's lying. 170. No, we're near.
170, right, okay, so a lot more then
sims okay, that's separate to the hundreds, isn't it? perfect okay, and I'm guessing when you're looking at suppliers, is it price, coverage, a mixture of everything for you? yep
I think since they bloody merged with Virgin, they've been shit, basically. Their camera manager is a joke, to be honest with you. Yeah. Since the transition, it's been a bloody nightmare.
So before transition, they must have changed their camera manager about three times
oh gosh
when they merged with the camera manager. But again, I swear she annoys me.
gosh
But yeah, it's okay. All right.
okay, so you're not particularly happy with O2 then are you from the founder there?
so coverage yep
yeah, of course, that's not a problem
So it's probably more likely over after the new year, we'll take it, look into more detail and properly. I can only tell her what's going on, but ultimately, she
yeah, of course, and obviously give her a comparison from ourselves and then you've got direct contact with the account manager as well
Oh, okay.
which we also won an award for
especially if you're not, you know, having a great time with O2 so I'll get that all booked in for you the account manager will just send you an email as well, we're going to have a couple of days even just to make sure you're still happy with the date and time it will just ask you, I think, to respond
Right. Okay.
and the mobiles are roughly coming up aren't they? it's around April next year, that sounds about right doesn't it? okay, that's that alright, so I'll get that all booked in and hopefully you'll hear from the account manager soon, okay Wing? no worries, take care, bye now
Overall Call Sentiment
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