This call is in
Harris-DAF
6. Looking for parts. We have... Good afternoon Harris Dax.
Er, afternoon. Can you transfer over to Wing please?
Will you bear with me a second?
Do you have no worries?
Looking for parts. We have a huge range of... I'm just going to write a number. Bear with me.
at highly competitive prices. Our knowledgeable and experienced team will be happy to help you find the right parts first time. So let's discuss your requirements in just a moment.
and see what we can do to keep your LCV fleet moving.
We... Good afternoon, can I help?
Yeah, not about yourself.
Er, I believe so, yes.
Right, okay.
Er, I just wanted to check this out. How many mobiles do you have at the moment as an estimate?
Er, about... Er, probably... As a group, probably about...
Forty? Okay, that's fine. Okay, that's not a problem.
Yeah. Er, what time?
Bear in mind, I only do the daily maintenance of it, like all invoicing and just general.
Yep.
Solved decision. Ah, okay.
of Francesca Harlow. The best thing to do is, because she's not always in, if you email
Okay, Francesca. Yeah, no, I can imagine.
me all the information and I forward to her...
Yeah, but contract renewal, I don't make the final decisions.
Er, if that's good for you. Er, so if I put down the fifth at eleven o'clock, is that a good time?
Fifth... hang on a moment, let me check my diary.
Yeah, no worries.
Er, fifth Tuesday, that should be fine, yeah.
Yep, so it's WING.Kilo Whiskey Uniform November.
Yep.
Yun November. Lima Indigo November. At Harris, H-A-R-I-S. Hoffing Group.
Heist and group, did you say? Yep.
Yep, dot-code-U-K.
Perfect. And your job title? Er, everything.
Er, well, bloody hell. Everything, wait a minute, just put down the counts.
Er, okay. Are you able just to send me a quick email then?
Confirmation, yep.
Yep.
Er, happy two teams.
Yep.
Okay, should be over to you in a minute.
Er, let me just bring my spreadsheet out, I'll give you an accurate figure, one moment.
Oh, it's Lion, 170, nowhere near.
100, 170, right, okay, so a lot more then.
Er, 170 and 36 data lines, yep.
Er, sims. Okay, that's separate to the 170. Perfect. Er, okay. And I'm guessing when you're looking at suppliers, is it price, coverage, a mixture of everything for you? Yep.
I think since the bloody murder of Virgin, they've been shit, basically. Their account manager is a joke, to be honest with you. Yeah, since the transition, it's been a bloody nightmare.
Er, so before transition, they must have changed their account manager about three times,
Oh gosh.
when they merged, and the account manager bugged in, I swear she ignores me.
Oh gosh. Okay. So you're not particularly happy with O2 then are you from the sound of it?
But, yeah, it's okay, alright.
Um, so coverage, yep.
Hmm, yeah, of course, that's not a problem.
Yeah, of course, and obviously give her a comparison from ourselves. And then you've got direct contact with the account manager as well.
Erm, maybe you have it. Ah, okay.
Well, it doesn't seem like she's got one. She's got one.
So I'll get that all booked in for you.
Erm, she's got one.
Okay, just a reminder, is it?
It will just ask you, I think, to respond.
Right, okay.
And the mobiles are roughly coming up, aren't they? It's around April next year. That sounds about right, doesn't it? Okay, perfect.
Okay, Wing, no worries. Take care. Bye now.
Okay, brilliant, thank you very much. Cheers, take care, bye.
Overall Call Sentiment
Positive
Analysis Results
4 results
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