Harris-DAF

Created 15 hours ago
Source: UI
Original: 2.09 MB

This call is in

Whisper Settings Test

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Pipeline Performance

Split
12s
12:23:32
Enhancement
46s
12:24:18
Transcription
2m 16s
12:26:34
Sentiment
< 1s
12:26:34
Total Pipeline
3m 14s
12:23 - 12:26

Processing Status

Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

Harris-DAF

Agent 00:07.00

Thank you.

Customer 00:25.00

Looking for parts, we have... Good afternoon, Harris DAS.

Agent 00:30.00

Good afternoon. Can you transfer over to Wing, please?

Customer 00:30.00

Hello. Who's calling, please?

Customer 00:38.00

Right, bear with me a second.

Agent 00:39.00

Yeah, no worries.

Customer 00:48.00

Looking for parts, we have a huge range of...

Customer 01:07.00

Truck-related parts in stock, all at highly competitive prices.

Agent 01:09.00

Thank you.

Customer 01:11.00

Our knowledgeable and experienced team will be happy to help you find the right parts first time. So let's discuss your requirements in just a moment. Did you know...

Agent 01:49.00

Yeah, not too bad. Thanks for asking.

Agent 01:58.00

Until, is it April next year?

Agent 02:20.00

Because I'm not sure if you're aware, we have just been voted the best network for business mobiles.

Agent 02:30.00

I just wanted to check with yourself, how many mobiles do you roughly have at the moment, as an estimate?

Agent 02:46.00

40? OK, that's fine. OK, that's not a problem.

Agent 03:00.00

let's say they start December, like a fifth, is that good for you, Tuesday?

Agent 03:07.00

What time?

Agent 03:16.00

Yep.

Agent 03:22.00

Sold decision. Ah, OK.

Agent 03:30.00

OK, Francesca. Yeah, no, I can imagine.

Agent 03:44.00

Is that not correct? Paying the bills?

Agent 03:57.00

and just showcase, you know, obviously, what they're doing. So, a quote to you.

Agent 04:10.00

So, if I put down the fifth at 11 o'clock, is that a good time?

Agent 04:17.00

Yeah, no worries.

Agent 04:24.00

OK. And we can do a face-to-face appointment, but most people just find it easier to do that. So, if you're looking to do teams, is that good for you? Yeah, that's fine. And what's your email wing? And I'll send you something over now. Yep.

Agent 04:42.00

Kilo, whisky, uniform.

Agent 04:57.00

Heisting group, did you say? Yep. Perfect. And your job title?

Agent 05:07.00

Everything. OK, that's fine. Let me just send this over to you now. It will just come from confirmations app three. That should be in your inbox.

Agent 05:25.00

OK. So, I've got my email. I've got my email.

Agent 05:34.00

OK. Are you able just to send me a quick email then?

Customer 05:42.00

Confirmation...

Agent 05:58.00

over for you to get an invite.

Customer 05:59.00

Happy to Teams.

Agent 05:59.00

So, I've got my email. I've got my email.

Customer 06:11.00

Should be over to you in a minute.

Customer 06:18.00

Let me just bring my spreadsheet out. I'll give you an accurate figure. One moment.

Customer 06:35.00

Oh, it's lying. 170. Nowhere near. 170 and 36 data lines.

Customer 06:55.00

Oh, coverage. Uh, price, yeah. But mostly coverage. Because I don't know what's going on with O2. I think since they bloody merged with Virgin, they've been shit, basically. Uh, their account manager's a joke, to be honest with you. Um, yeah. Since the transition, it's been a bloody nightmare.

Customer 07:24.00

So, before transition, they must have changed their account manager about three times. When they merged with the account manager. But again, I swear she ignores me. But, yeah. It's okay. All right.

Customer 07:42.00

No.

Customer 07:47.00

My boss is looking into it, but obviously, nearer to the time. So it's probably more likely after the new year, we'll take it, look into it in more detail and properly. I can only tell her what's going on, but ultimately, she makes the...

Customer 08:11.00

Mm.

Agent 26 messages
Customer 16 messages
Total Duration: 08:11

Sentiment Analysis

Preset: TESTING Sentiment

Overall Call Sentiment

Positive

Analysis Results

4 results

Generated Files

Original Audio

2.09 MB Dec 05, 2025 12:23

Left Channel

4.19 MB Dec 05, 2025 12:23

Right Channel

4.19 MB Dec 05, 2025 12:23

Enhanced Left Channel

8.38 MB Dec 05, 2025 12:23

Enhanced Right Channel

8.38 MB Dec 05, 2025 12:24

Left Channel Transcription

0.01 MB Dec 05, 2025 12:26

Right Channel Transcription

0.01 MB Dec 05, 2025 12:26

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