LEAD-MIDMARKET-47223-Colours Dyers (UK) Ltd

Created 2 days ago
Source: UI
Original: 1.66 MB

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Pipeline Performance

Split
12s
19:39:11
Enhancement
37s
19:39:48
Transcription
1m 9s
19:40:57
Sentiment
< 1s
19:40:57
Total Pipeline
1m 58s
19:38 - 19:40

Processing Status

Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

LEAD-MIDMARKET-47223-Colours Dyers (UK) Ltd

Agent 00:00.00

Hello, is that Tahir?

Customer 00:00.00

Hello. Answer is speaking.

Agent 00:04.00

Brilliant, hi.

Customer 00:05.00

Hello Alan.

Agent 00:05.00

Tahir, sorry for the interruption. It's just Daniel calling back from Vodafone. I have been passed through to you from Unis. I was speaking to Unis a couple of days ago regarding your Microsoft Office licensing.

Customer 00:17.00

Yeah, that's correct.

Agent 00:19.00

He said that you are the decision maker

Agent 00:25.00

Is that right? Brilliant. So, quite simply, all it is, what I was speaking to Eunice about, who pointed me in your direction,

Agent 00:41.00

This is so, obviously, when your contract does come up for renewal, I believe January time, you're a bit better informed about where it's best to go for your own company moving forward, okay?

Customer 00:55.00

Yeah, correct.

Agent 00:55.00

Brilliant. So, I've got you here as a financial controller. Is that correct? And I believe the location there for Fashion Fabrics is LE49JR.

Customer 01:01.00

Correct.

Agent 01:07.00

Is that still correct? Brilliant. And I understand there's two locations with around 260 employees split between the both. and I understand to hear that you have around 112 Microsoft Office licenses through the IT provider currently. Is that still accurate?

Agent 01:34.00

There or thereabouts, yeah? Yeah, okay. As I say, it's the IT provider. I'm assuming that's a local company to yourself, is it? Have you been there for a while? Yeah, brill.

Customer 02:20.00

yeah Monday to Friday is fine No, it's usually okay. Morning's fine.

Customer 02:55.00

All right.

Agent 03:04.00

know about the time and date that we've just discussed if you could do me a uh sort of large favor and just let me know when that's hit your emails because as you can imagine where it comes

Customer 03:25.00

Thank you.

Agent 03:30.00

for teams or happy to discuss microsoft something along those lines um then i can send that thread over to uh one of our tech team who can then get back in contact with yourself and send you a date

Agent 03:47.00

purposes to hear excuse me i've got it here fashion fabrics le49jr two locations around

Customer 03:55.00

I think so, yeah.

Agent 03:56.00

260 employees. You are the financial controller. It's around 112 Microsoft licenses, which

Agent 04:09.00

contract. That's still all accurate to hear yet? Brilliant stuff. So, have you received

Customer 04:18.00

No, not yet.

Agent 04:25.00

But in the interest of time to hear, if I could give you our email address, are you okay just to send me an email saying happy for contact?

Customer 04:49.00

and i keep getting these phone calls from vodafone but i'll be honest with you i'm not I don't want to move.

Agent 05:07.00

Obviously, Yunus thought it was a good idea, so he sent me in your direction.

Customer 05:11.00

No, he didn't. That's my dad.

Agent 05:14.00

Okay, that's your father, yeah. but I mean

Customer 05:16.00

And I was there when the conversation happened.

Agent 05:17.00

as I say I spoke to him last week and he told me instead

Customer 05:21.00

Yeah, I know.

Customer 05:28.00

Our mobile phone contracts are with Vodafone. So we've gone through.

Agent 05:32.00

obviously so this this is for the Microsoft is all

Customer 05:35.00

Yeah, we've looked at this Microsoft, but we thought with someone being more local, if something were to happen in issues, it gets rectified straight away.

Agent 06:06.00

as i say to here it's just a brief conversation um if obviously what uh our chat says suits you

Agent 06:18.00

at this point in time it's just about giving you a bit more information okay

Customer 06:22.00

Okay, I'll send a message. I've got the email now. I'll have a chat.

Agent 06:32.00

just saying um okay or happy for contact something along those lines to hear i'll get what you've

Customer 06:36.00

Yeah, I've done that.

Agent 06:47.00

one of our chaps back in contact with yourself on Tuesday the 18th of November at 10 o'clock in the morning

Customer 06:54.00

All right.

Agent 06:55.00

we'll give you some information if it's

Customer 06:56.00

Thanks. Cheers.

Agent 06:57.00

suitable for you then I'm sure you'll go ahead

Customer 06:58.00

Bye.

Agent 06:59.00

and if not then you know at least you're a bit more informed but other than that if you

Agent 07:09.00

and I'll leave you to it bye now

Agent 27 messages
Customer 21 messages
Total Duration: 07:11

Sentiment Analysis

Preset: TESTING Sentiment

Overall Call Sentiment

Neutral

Analysis Results

4 results

Generated Files

Original Audio

1.66 MB Dec 03, 2025 19:38

Left Channel

3.32 MB Dec 03, 2025 19:39

Right Channel

3.32 MB Dec 03, 2025 19:39

Enhanced Left Channel

6.64 MB Dec 03, 2025 19:39

Enhanced Right Channel

6.64 MB Dec 03, 2025 19:39

Left Channel Transcription

0.01 MB Dec 03, 2025 19:40

Right Channel Transcription

0.01 MB Dec 03, 2025 19:40

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