LEAD-MIDMARKET-43964_Last Drop Village Hotel & Spa

Created 2 days ago
Source: UI
Original: 2.31 MB

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Vodafone-Testing

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Pipeline Performance

Split
13s
19:29:19
Enhancement
52s
19:30:11
Transcription
1m 36s
19:31:47
Sentiment
< 1s
19:31:47
Total Pipeline
2m 41s
19:29 - 19:31

Processing Status

Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

LEAD-MIDMARKET-43964_Last Drop Village Hotel & Spa

Agent 00:00.00

Thank you.

Customer 00:00.00

Thank you for calling the Last Drop Village Hotel and Courtyard Bar.

Customer 00:17.00

Thanks for waiting. We'll be with you shortly. At the Last Drop Village Hotel, we understand that planning a meeting can be stressful.

Customer 00:31.00

With 19 flexible meeting and conference spaces,

Customer 00:39.00

your day will run like clockwork. Ask to find out more from our events team today.

Customer 00:56.00

Why not relax and rejuvenate during your stay with us

Agent 01:00.00

Come on, you.

Customer 01:07.00

by taking advantage of our in-house sports and leisure facilities? You could work up a sweat in the gym, enjoy a few laps of the indoor heated pool,

Customer 01:21.00

So treat yourself and make a booking with our spa team. Cluster of Sections, Sophie speaking.

Agent 01:30.00

Oh, it's OK.

Customer 01:41.00

How may I help?

Agent 01:43.00

Should I do Stephen Parkinson, please?

Customer 01:45.00

Yep, who's it that's calling?

Agent 01:47.00

Tyler from Vodafone. Saw you some earlier.

Customer 01:49.00

No problem. our stunning hotel offers the ideal backdrop to a celebration of any size

Agent 02:00.00

uh yeah steven it's tyler from vodafone how you doing

Customer 02:02.00

we're happy to help with civil ceremonies or religious services for all faiths and can tailor your day just the way you want it to ensure an unforgettable wedding why not Hello.

Customer 02:18.00

You all right? Yeah, I'm all right.

Customer 02:34.00

Yep.

Customer 02:39.00

Could have run it out of the backup line, yeah. So it's something we've investigated previously.

Agent 02:59.00

Yep.

Customer 03:10.00

So they do a lot of supply. Bertrand's in a spot more large ride for the new houses that they put there a couple of years ago as well but yeah it's back up fails there failover future proofing just to see where it is possible because the other concern is if it's coming in via the same entry point it's pointless

Agent 03:29.00

So, well, exactly, yeah.

Customer 03:30.00

basically in some respect because it's going to blow up yeah I knew when I saw it before and I completely forgot before we've we changed it last year I want to say BT to be honest no I think

Agent 03:52.00

Yeah, it probably is. Most of the time, ideally, it's either BT or TalkTalk these days. and that contract is that something that's up soon as well just so I've got an idea of what your current infrastructure looks like

Customer 04:04.00

it was only

Agent 04:05.00

probably

Customer 04:05.00

done RFP in place these climate instruments I think it was only done last year and I think that's a five release line yeah I think that was only done last year

Agent 04:19.00

I was going to say

Customer 04:20.00

probably three years I think it was

Agent 04:22.00

at least three years on it 27 alright cool

Customer 04:23.00

probably next year

Agent 04:24.00

and this is a project January?

Customer 04:30.00

something I've looked at budgets budgets are going in currently and it's just to see one whether it's a possibility and also cost them one if they actually want to do it

Agent 04:37.00

Investigate it.

Customer 04:37.00

but it's been flagged a few times so it's just kind of putting it back on the radar to see what can currently be done rather than just running the risk as such.

Agent 04:44.00

What's your... You might not know,

Customer 04:50.00

but it's running probably about 30 to 50 megabytes.

Agent 04:54.00

Cool. Cool. And on the backup line, would that be more like just 100 meg or 200?

Customer 04:57.00

But again... Yeah, probably 100. It's something just so at least we can either update socials and website

Agent 05:06.00

Yeah, so you're not completely under siege.

Customer 05:08.00

and still have some communication sort of thing.

Agent 05:11.00

Okay, cool. Okay, cool. And so this provides the whole hotel, does it?

Customer 05:32.00

Yeah, a bit more. It's about 250, isn't it?

Customer 05:44.00

so they're not actually at the physical computer we've got about 50 well it's probably more than that it's probably about 50 60 active users but again that's different times of day and things like that

Agent 05:54.00

Yeah, and then, okay, sure.

Agent 06:01.00

That's fine.

Agent 06:05.00

You haven't got anything else?

Customer 06:06.00

no

Agent 06:06.00

Yep.

Customer 06:06.00

that's it

Agent 06:07.00

Postcode for that, I have Bravo Lima 7, 9, Papazulu. Cool. What I'm going to do, I'll have one of our connectivity specialists reach out in a few weeks.

Agent 06:23.00

We can come out on site, give you a kind of demo in person as well.

Customer 06:23.00

yeah that's quite fine

Agent 06:46.00

Okey-dokey, cool.

Agent 06:51.00

That's fine. Okay, cool.

Customer 06:53.00

Yeah, it's 012-04-873-698.

Agent 06:57.00

Yep.

Agent 07:02.00

Splendid. Cool. So we'll probably follow up over Teams then.

Customer 07:07.00

Yeah, that's my name.

Agent 07:07.00

I might – the thing is we've got a couple of specialists around this afternoon,

Agent 07:17.00

I just need to see what their availability is like. That way at least you've got something from us.

Customer 07:21.00

Yeah, I can.

Agent 07:22.00

Cool. You're the IT manager, aren't you, Stephen?

Customer 07:23.00

not yet because i'm currently laminating sorry

Agent 07:28.00

Okay, cool, fantastic. I've just shot you over an email. Have you seen it dropping in your side?

Agent 07:41.00

Okay, just give me one second while I check it.

Agent 07:47.00

Cool, yeah, I was just checking with my colleague, and actually, yeah, I've got someone available

Agent 07:57.00

Cool. Thanks. Yeah, just bear with while I bring them on the call. Basically, what will happen is I'll just transfer them in. I'll give them a quick recap of what we were just discussing, and then you've got that to hand, and they can generate something for you. All right. Cool. Cool. All right. Just going to bring them in now.

Customer 08:18.00

Yeah, like that.

Agent 08:19.00

Cool. Thank you. Cheers.

Customer 08:23.00

We're connecting you now.

Customer 08:38.00

Thank you for calling Vodafone. My name is Gorda from Business Sales. Hello.

Agent 08:57.00

bringing in now cool thank you hey steven still there oh yeah so you've got gaurav on the line

Customer 09:03.00

Oh, yeah.

Agent 09:11.00

benefit just going to recap what we're talking about you're the it manager there you've got um

Agent 09:40.00

we'll be going to that it's a backup line it's required so any Wi-Fi et cetera Gaurav will be going to that that line that's it project for January really so yeah because it's generating stuff is that okay if I leave that with you to have a chat and get acquainted cheers

Customer 09:56.00

thank you

Agent 09:57.00

thank you thanks Gaurav

Customer 09:57.00

hi is this Stephen

Agent 09:58.00

hi is this Stephen hi yeah

Customer 10:02.00

it is ah yeah good morning

Agent 10:04.00

good morning

Agent 42 messages
Customer 41 messages
Total Duration: 10:04

Sentiment Analysis

Preset: TESTING Sentiment

Overall Call Sentiment

Neutral

Analysis Results

4 results

Generated Files

Original Audio

2.31 MB Dec 03, 2025 19:29

Left Channel

4.62 MB Dec 03, 2025 19:29

Right Channel

4.62 MB Dec 03, 2025 19:29

Enhanced Left Channel

9.24 MB Dec 03, 2025 19:29

Enhanced Right Channel

9.24 MB Dec 03, 2025 19:30

Left Channel Transcription

0.02 MB Dec 03, 2025 19:31

Right Channel Transcription

0.02 MB Dec 03, 2025 19:31

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