LEAD-MIDMARKET-407470_Digitron

Created 2 days ago
Source: UI
Original: 0.95 MB

This call is in

Vodafone-Testing

Testing Vodafone Transcripts against Nvidia Parakeet

View All in Vodafone-Testing

Pipeline Performance

Split
11s
19:26:25
Enhancement
21s
19:26:46
Transcription
38s
19:27:24
Sentiment
< 1s
19:27:24
Total Pipeline
1m 10s
19:26 - 19:27

Processing Status

Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

LEAD-MIDMARKET-407470_Digitron

Agent 00:00.00

Oh, hello there.

Customer 00:00.00

thank you for calling British roto firm please listen carefully to the following

Agent 00:29.00

good morning sorry I was just looking for Stuart is he available thank you

Customer 00:44.00

Please hold while I try to connect you.

Customer 00:56.00

Hello, is this the king?

Agent 00:59.00

oh hiya there Stuart it's just Georgia from Vodafone business you okay

Agent 01:35.00

yeah fair enough okay no worries and are they still with EE is that right yeah brilliant no worries and in connection to the number of mobiles you have I had down 17 is that right? 19. Okay, fair enough, not to worry. The only reason I was sort of giving you a call today is as Vodafone, I don't know if you've seen, we've recently merged with

Agent 02:02.00

us, show you what we can do in regards to those mobiles. I had a note down on my end

Customer 02:11.00

Uh, it's about 105, yeah. Yeah, pretty much. Our main site is subway Austin.

Customer 02:30.00

Yeah, that's right. That's right.

Agent 02:38.00

you on? I had slay at rothaham.co.uk. Is that right? Okay, brilliant. Not to worry. Like

Agent 02:50.00

was just going to quickly grab my colleague because they hold the pricing that way. They'll

Agent 02:56.00

go quiet, but I am still here. Thank you.

Agent 03:02.00

Hello.

Customer 03:05.00

We're connecting you now.

Customer 03:25.00

Hello, you're through to Neville at Vodafone Acquisition. How can I help?

Agent 03:28.00

Oh, hiya, Neville. It's Georgia from a shoe. I'm just going to bring him into the conference now, and then I'll talk to the details.

Customer 03:35.00

It's just driving now.

Agent 03:38.00

Hello, Stuart. Are you still there? Sorry.

Customer 03:39.00

Can I? Yeah.

Agent 03:40.00

Yeah, brilliant. I've just brought Neville on the line. He's from the business team, like I said. I'll just quickly recap what we discussed. So you're the IT manager there, and there's around 105 employees across three sites. We were just going to get you some pricing across for the 19 mobiles with EE due to renew in around February, March time. Is that correct? Is that okay with you, Neville? Thank you.

Customer 04:03.00

Thank you. Hello?

Agent 04:06.00

Hello?

Agent 13 messages
Customer 10 messages
Total Duration: 04:06

Sentiment Analysis

Preset: TESTING Sentiment

Overall Call Sentiment

Neutral

Analysis Results

4 results

Generated Files

Original Audio

0.95 MB Dec 03, 2025 19:26

Left Channel

1.90 MB Dec 03, 2025 19:26

Right Channel

1.90 MB Dec 03, 2025 19:26

Enhanced Left Channel

3.80 MB Dec 03, 2025 19:26

Enhanced Right Channel

3.80 MB Dec 03, 2025 19:26

Left Channel Transcription

0.01 MB Dec 03, 2025 19:27

Right Channel Transcription

0.00 MB Dec 03, 2025 19:27

Notes

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