LEAD-MIDMARKET-391800_Ballygarvey Eggs Ltd

Created 2 days ago
Source: UI
Original: 1.64 MB

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Vodafone-Testing

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Pipeline Performance

Split
12s
19:18:21
Enhancement
36s
19:18:57
Transcription
1m 24s
19:20:21
Sentiment
< 1s
19:20:21
Total Pipeline
2m 12s
19:18 - 19:20

Processing Status

Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

LEAD-MIDMARKET-391800_Ballygarvey Eggs Ltd

Customer 00:00.00

Hello? Yes, speaking. Doing okay.

Agent 00:19.00

sorry i'm not sure if you would have seen within vodafone but recently we've had a few changes to

Agent 00:29.00

managers they were looking to you know reach out provide some information on costing coverage bespoke to yourself so that when it comes closer than the year you're doing your formal reviews

Agent 00:50.00

about the same no worries and then with regards to your contract i had them coming up around

Customer 01:00.00

I can't even remember yeah that's fine

Agent 01:22.00

you on is?

Customer 01:24.00

my email thomas at aligarvey.com Thank you.

Agent 01:28.00

Thomas at ballygarvey.com Perfect. holds the pricing myself, but colleagues who is actually available now. All he would do is jump on the line, quickly grab a quick specification of himself, and then he will basically you just generate a quote for yourself and send it across

Customer 01:57.00

be honest I only partly deal with it I deal with the technical end of it normally not the

Agent 02:04.00

Not the

Customer 02:04.00

contract

Agent 02:04.00

contract side.

Customer 02:06.00

side of things Deborah

Agent 02:07.00

Ah, makes sense. Um, do you...

Customer 02:09.00

would be who you would need to speak to about that but

Agent 02:11.00

Uh-huh.

Customer 02:12.00

I don't know what stage we are contract wise what relates to that Deborah

Agent 02:24.00

with regards to the contract size?

Customer 02:24.00

would normally deal with that

Agent 02:26.00

Deborah. Okay, no reviews at all. And just double-checking, so if that's mobiles, would you be looking after like Microsoft licenses a bit more, I'm guessing then?

Agent 02:46.00

No worries.

Customer 02:48.00

our contract ends up for that so

Agent 03:15.00

you're more than able to like liaise with her if that works that way yeah so I mean

Customer 03:19.00

yeah that's fine

Agent 03:21.00

what I could do is we usually do these via Teams I could get them to get in touch with you this time next week around 11 o'clock time I caught you is that usually a good time to catch you brilliant I'm just about to send across an email to your side with that with that date and time if you don't mind let me know when that when that lands inside but Thomas apologies I didn't have a last name for yourself do you want me to ask you what that is

Customer 03:43.00

Thomas Davison.

Customer 03:49.00

Well, that would be something like 50, 60.

Customer 04:08.00

Yeah, that's correct.

Agent 04:20.00

such as like cost, coverage, anything specific at all?

Agent 04:31.00

Makes sense.

Customer 04:38.00

and works, it's not a big hassle.

Agent 04:40.00

Of course.

Agent 04:43.00

So in terms of what's happening with us, I'm not sure if you've seen, but we've recently merged with three. So just off the back of that,

Customer 05:09.00

nothing yet

Agent 05:12.00

emails that landed on your sideline charts okay maybe um just in the interest of time sorry

Customer 05:14.00

no how did you spell it

Agent 05:17.00

T-H-O-M-A-S

Customer 05:19.00

Yeah, that's right

Agent 05:22.00

at B-A-L-L-Y G-A-R-V-E-Y dot com is that the one okay maybe I don't know I might be I've been having an issue with my emails all day maybe just in the interest of time if you'd be ever so kind do you mind sending one across to your mind and I can reply off the back of that if you don't mind yeah let me know

Customer 05:40.00

Yep

Agent 05:41.00

when you've got a blank email open brilliant so the email is voidaphone at

Customer 05:49.00

Mm-hmm.

Agent 05:51.00

Vodafone Business Direct all one word .co.uk and then in the subject line if you just put like something like happy for contact or have anything along those lines it just just shores it up on my side if you don't mind

Customer 06:15.00

Subjects. There you go.

Customer 06:37.00

You did? I think so, yeah. I'm not 100% sure.

Agent 06:45.00

but Thomas that'll be the next person you'll be hearing from would be the account manager

Customer 06:49.00

okay yep

Agent 06:50.00

on the 24th of November at 11 o'clock just by IT does that all sound good for yourself and Thomas I just have to confirm I had you down as the IT manager is that the correct job title for yourself brilliant

Customer 07:01.00

no problem okay that'll right

Agent 07:02.00

no worries but thank you very much for your time today and I really appreciate it Thomas cheers

Agent 26 messages
Customer 24 messages
Total Duration: 07:07

Sentiment Analysis

Preset: TESTING Sentiment

Overall Call Sentiment

Neutral

Analysis Results

4 results

Generated Files

Original Audio

1.64 MB Dec 03, 2025 19:18

Left Channel

3.28 MB Dec 03, 2025 19:18

Right Channel

3.28 MB Dec 03, 2025 19:18

Enhanced Left Channel

6.56 MB Dec 03, 2025 19:18

Enhanced Right Channel

6.56 MB Dec 03, 2025 19:18

Left Channel Transcription

0.02 MB Dec 03, 2025 19:20

Right Channel Transcription

0.01 MB Dec 03, 2025 19:20

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