Harris DAF

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Pipeline Performance

Split
13s
16:05:18
Enhancement
28s
16:05:46
Transcription
1m 54s
16:07:40
Sentiment
40s
16:08:20
Total Pipeline
3m 15s
16:05 - 16:08

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Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

Harris DAF

Customer 00:24.00

For parts, press 6.

Agent 00:30.00

Afternoon, can you transfer over to Wing, please?

Agent 00:39.00

Yeah, no worries.

Agent 01:09.00

Thank you.

Customer 01:11.00

Our knowledgeable and experienced team will be happy to help you find the right parts first. So let's discuss your requirements in just a moment.

Customer 01:31.00

Try us today and see what we can do to keep your LCV fleet moving.

Customer 01:41.00

Good afternoon, can I help?

Agent 01:44.00

Good afternoon, Wing. It's just page calling from Tariq. How are you today? You okay?

Customer 01:47.00

Yes, I'm here. Yeah, and what about yourself?

Agent 01:49.00

Yeah, not too bad. Thanks for asking.

Customer 01:59.00

I believe so, yes.

Agent 01:59.00

is it April next year?

Agent 02:20.00

Because I'm not sure if you're aware, we have just been voted the best network for business mobiles.

Agent 02:30.00

I just wanted to check with yourself, how many mobiles do you roughly have at the moment as an estimate?

Agent 02:45.00

40. Okay, that's fine. Okay, that's not a problem.

Agent 03:00.00

say, do you start December, like a fifth? Is that good for you, Tuesday?

Agent 03:07.00

What time?

Agent 03:16.00

Yep.

Agent 03:22.00

Sole decision. Ah, okay.

Agent 03:31.00

Francesca? Yeah, no, I can imagine.

Agent 03:38.00

Right, okay.

Agent 03:44.00

Is that not correct, paying the bills?

Agent 03:51.00

No, that's fine.

Agent 03:58.00

and just showcase, obviously, what we're doing.

Agent 04:09.00

Yeah, so if I put down the fifth at 11 o'clock, is that a good time?

Agent 04:17.00

Yeah, no worries.

Agent 04:30.00

Is that good for you? Yeah, that's fine. And what's your email wing? And I'll send you something over now. Yep.

Agent 04:42.00

Kilo, whiskey, uniform.

Agent 04:57.00

Heisman Group, did you say? Yep. Perfect. And your job title?

Agent 05:07.00

Everything. Okay, that's fine. Let me just send this over to you now. It will just come from Confirmations App 3. That should be in your inbox.

Agent 05:34.00

Okay, are you able just to send me a quick email then? If you can just send an email over to confirmation

Agent 05:45.00

at 3, so spelled T-H-R-E-E hyphen business dot code UK. And if you could just put in the email, happy for Teams.

Agent 06:03.00

Yep.

Agent 06:14.00

So currently with O2, roughly around 40 to 50 mobiles.

Agent 06:21.00

Okay, yeah, that'd be great.

Agent 06:42.00

Thank you.

Agent 07:52.00

Yeah, of course. That's not a problem.

Agent 08:00.00

Yeah, that's absolutely fine. Yeah, of course. And obviously, give her a comparison from ourselves. And then you've got direct contact with the account manager as well.

Agent 08:15.00

And signal-wise, we have the fastest 5G. Our voice is the fastest 5G. All the networks, which we also won an award for.

Agent 08:27.00

especially if you're not having a great time with O2. So I'll get that all booked in for you. The account manager will just send you an email as well in a couple of days even, just to make sure you're still happy with the date and time.

Customer 08:39.00

Okay, just a reminder, is it?

Agent 08:43.00

It will just ask you, I think, to respond.

Customer 08:47.00

Right, okay.

Agent 08:47.00

If not.

Agent 08:52.00

And the mobiles are roughly coming up, aren't they? It's around April next year. That sounds about right, doesn't it? Perfect. All right. So I'll get that all booked in. And hopefully, you'll hear from the account manager soon. Okay, Wing.

Customer 09:04.00

Okay, brilliant. Thank you very much.

Agent 09:05.00

No worries. Take care. Bye now.

Customer 09:07.00

Cheers. Take care. Bye.

Agent 38 messages
Customer 10 messages
Total Duration: 09:08

Sentiment Analysis

Preset: Vodafone

Overall Call Sentiment

Neutral

Analysis Results

72 results

Generated Files

Original Audio

2.09 MB Nov 27, 2025 16:05

Left Channel

4.19 MB Nov 27, 2025 16:05

Right Channel

4.19 MB Nov 27, 2025 16:05

Enhanced Left Channel

2.09 MB Nov 27, 2025 16:05

Enhanced Right Channel

2.09 MB Nov 27, 2025 16:05

Left Channel Transcription

0.01 MB Nov 27, 2025 16:07

Right Channel Transcription

0.00 MB Nov 27, 2025 16:07

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