Harris DAF

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15:57:39
Enhancement
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15:58:07
Transcription
2m 12s
16:00:19
Sentiment
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16:01:05
Total Pipeline
3m 39s
15:57 - 16:01

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Call Transcript

Harris DAF

Customer 00:24.00

For parts, press 6.

Agent 00:30.00

uh afternoon can you transfer over to wing please

Agent 00:54.00

do you have no worries

Agent 01:00.00

you

Customer 01:11.00

Our knowledgeable and experienced team will be happy to help you find the right parts first. So let's discuss your requirements in just a moment.

Customer 01:31.00

Try us today and see what we can do to keep your LCV fleet moving.

Customer 01:41.00

Good afternoon, can I help?

Customer 01:58.00

Yes, I'm here. Yes, I believe so.

Agent 02:20.00

um because i'm not sure if you're aware we have just been voted the best network for business

Agent 02:29.00

um i just wanted to check with yourself how many mobiles do you roughly have at the moment as an estimate

Agent 03:03.00

say do you start december like a fifth is that good for you tuesday that good for you tuesday yeah um what time

Agent 03:13.00

yeah soul decision soul decision soul decision ah okay ah okay

Agent 03:34.00

yeah no i can imagine

Agent 03:38.00

right okay i'm guessing you've got some influence over the mobile

Agent 03:51.00

no that's fine obviously what we're

Agent 03:58.00

to introduce themselves um and just showcase you know obviously

Agent 04:04.00

for when you and francesca look around um if that's good for you

Agent 04:12.00

yeah and so if i put down the fifth at 11 o'clock 11 o'clock 11 o'clock um is that a good time

Agent 04:17.00

yeah no worries yeah no worries okay um and we can do a face-to-face okay um and we can do a face-to-face okay um and we can do a face-to-face interview teams is that good for you interview teams is that good for you interview teams is that good for you yeah that's fine um and what's your email yeah that's fine um and what's your email wing and i'll send you something over now now yep

Agent 04:42.00

kilo whisker whiskey uniform kilo whisker whiskey uniform yep

Agent 04:50.00

yep yep heist in group did you say heist in group did you say heist in group did you say yep yep yep perfect and your job title

Agent 05:06.00

perfect and your job title everything everything okay that's fine um let me just send this okay that's fine um let me just send this over to you now over to you now over to you now um it will just come from confirmations app um it will just come from confirmations app three three three um that should be in your inbox if you can just check that it's with you whilst can just check that it's with you whilst i'm on the phone that'd be great

Agent 05:33.00

i'm on the phone that'd be great uh okay are you able just to send me a uh okay are you able just to send me a quick email then quick email then

Agent 05:39.00

yeah um if you can just send an email over yeah um if you can just send an email over to to to uh confirmation

Agent 05:45.00

um at three so spell thre hyphen business hyphen business.co.uk and if you could just put in the dot.co.uk and if you could just put in the email happy for teams email happy for teams

Agent 06:14.00

um so currently with o2 roughly around um so currently with o2 roughly around 40 to 50 mobiles 40 to 50 mobiles 40 to 50 mobiles um okay yeah that'd be great

Agent 06:38.00

170 right okay so a lot more than

Agent 06:52.00

perfect um okay and i'm guessing when you're looking at suppliers you're looking at suppliers you're looking at suppliers is it price coverage a mixture of is it price coverage a mixture of is it price coverage a mixture of everything for you everything for you everything for you yep yep

Agent 07:22.00

find yourself on hold all the time getting transferred to different people

Agent 07:28.00

getting transferred to different people oh gosh

Agent 07:42.00

happy with o2 then are you from the happy with o2 then are you from the founder there um so coverage yep yep yeah of course that's not a problem

Agent 08:05.00

yeah of course and obviously give her a comparison from ourselves and then comparison from ourselves and then you've got direct contact with the account you've got direct contact with the account manager as well but we would be manager as well but we would be able to be here too because we do a business

Agent 08:17.00

price promise and signal wise we do all the networks which we also won an award for and so it's just a really good award for and so it's just a really good opportunity just be able to see what we opportunity just be able to see what we can do for you especially if you're not can do for you especially if you're not

Agent 08:35.00

account manager will just send you an

Agent 08:52.00

to see if it's reach you okay and the to see if it's reach you okay and the mobile is a roughly coming up aren't mobile is a roughly coming up aren't mobile is a roughly coming up aren't they it's around April next year that they it's around April next year that they it's around April next year that sounds about right isn't there okay sounds about right isn't there okay

Agent 09:03.00

booked in and hopefully you'll hear from booked in and hopefully you'll hear from you take care bye now

Agent 31 messages
Customer 5 messages
Total Duration: 09:07

Sentiment Analysis

Preset: Vodafone

Overall Call Sentiment

Neutral

Analysis Results

72 results

Generated Files

Original Audio

2.09 MB Nov 27, 2025 15:57

Left Channel

4.19 MB Nov 27, 2025 15:57

Right Channel

4.19 MB Nov 27, 2025 15:57

Enhanced Left Channel

2.09 MB Nov 27, 2025 15:57

Enhanced Right Channel

2.09 MB Nov 27, 2025 15:58

Left Channel Transcription

0.02 MB Nov 27, 2025 16:00

Right Channel Transcription

0.00 MB Nov 27, 2025 16:00

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