LEAD-REGIONAL-LOWWALLETSHARE-235986_GSF (London) Ltd

Created 1 week ago
Source: UI
Original: 1.53 MB
Bucket: Vodafone

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Vodafone

Vodafone Leads

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Pipeline Performance

Split
12s
12:07:09
Enhancement
18s
12:16:54
Transcription
39s
12:32:24
Sentiment
34s
12:44:46
Total Pipeline
37m 49s
12:06 - 12:44

Processing Status

Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

LEAD-REGIONAL-LOWWALLETSHARE-235986_GSF (London) Ltd

Agent 00:02.00

Hiya Stuart, it's Luke, giving a quick call from Vodafone, are you okay?

Customer 00:05.00

All right, yeah, I'm fine, thanks, and you?

Customer 00:12.00

Thank you.

Agent 00:21.00

looking at your contracts, or if you do have any projects going ahead with the telecoms,

Customer 00:39.00

Yeah, that's it.

Agent 00:59.00

preferential pricing for the next 10 years um i believe you guys have about 100 licenses with

Agent 01:15.00

to our portfolio pricing structure on that and the good thing about office 365 is even though you've got an msp in place you wouldn't necessarily have to come away from them and the contracts for

Agent 01:30.00

yearly rolling contract i believe is that right

Customer 01:35.00

I can't remember, to be honest.

Agent 01:43.00

does that sound about right like on a yearly run or do you think they just roll in where

Customer 01:49.00

I think it's rolling, to be honest.

Agent 01:54.00

I can basically pass this report over. And is the head office for you, just to double-check,

Agent 02:06.00

Is that correct?

Customer 02:06.00

Yeah, that's correct.

Agent 02:08.00

Yeah, and I had you guys down. I don't know if it's changed. Is it two sites in the UK, Stuart, and 700 employees, roughly, without counting?

Customer 02:17.00

Yeah, that's about right.

Agent 02:18.00

Yeah, cool. What I'll do, look, nothing immediate. Yes, I'll pass this report over to the local account manager. I'll get them to send you across an email over the next couple of days. But if we sort of touch base with yourself at some point in December,

Agent 02:35.00

We can gather a spec if you follow access to our portfolio on 365. And if you did wish to consider us for business, then the ball's in your court.

Agent 02:48.00

Yeah, I'll get them to touch base with yourself, look. sort of mid-December. I'll put it down

Customer 02:51.00

Thank you.

Agent 02:54.00

time, 10 o'clock. As I said, I'll get them to send you across you're free to do so with the account manager. Let me just pop you across this quick email. I should be on screen now. Do me a favor. I'm absolutely rubbish at spelling, and I haven't had a coffee yet, so just let me know if this email does come through. I will spell it out just in case. That's S-L-E E-T-I-S-S-I-E-R at G-S-F-U-K dot com yeah just let me know if that email does come through because I did just need a reply for my compliance just to pass the report over should hopefully be amazing like I said that's just my compliance if you could just pop me a reply

Agent 03:51.00

over just let me know when you do send us to it and I'll hit refresh in my inbox happy to contact moment sufficient you can say Luke is amazing anything sort of positive will do it help if I actually had my inbox up just let me

Customer 04:26.00

More at home, yeah, a couple of days in the office.

Agent 04:49.00

uh do you know what days you're normally in the office then

Customer 04:53.00

Normally come Tuesdays, Wednesdays.

Agent 05:27.00

tuesday just in case that's all but um it should be a fresh email on to you now

Agent 05:53.00

so there's on Wednesday yeah that's right then I'll change it to the team there and that's absolutely fine did you receive my other email still

Agent 06:06.00

anything sort of positive just let me know when you do send that your first

Agent 06:14.00

and you've done it. I won't keep you on the line waiting for that email to come through because I have already taken up six minutes of your time.

Customer 06:19.00

Yeah, that's them.

Agent 06:21.00

They'll send you across an email. Look, they'll send you across an email. We will, of course, meet you on the 18th and, yeah, we'll go from there. Look, appreciate that, Stuart. Look, I'll pass this report over to you, to the account manager, and, yeah, we'll speak to you in January time. All right.

Customer 06:37.00

Sure. All right. Thanks a lot.

Agent 06:38.00

Appreciate that. Have a good one.

Customer 06:40.00

Bye. You too.

Agent 21 messages
Customer 13 messages
Total Duration: 06:41

Sentiment Analysis

Preset: Vodafone

Overall Call Sentiment

Neutral

Analysis Results

72 results

Generated Files

Original Audio

1.53 MB Nov 25, 2025 12:00

Left Channel

3.07 MB Nov 25, 2025 12:07

Right Channel

3.07 MB Nov 25, 2025 12:07

Enhanced Left Channel

12.25 MB Nov 25, 2025 12:16

Enhanced Right Channel

12.25 MB Nov 25, 2025 12:16

Left Channel Transcription

0.01 MB Nov 25, 2025 12:32

Right Channel Transcription

0.00 MB Nov 25, 2025 12:32

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