LEAD-REGIONAL-407142_AGH Solutions Ltd

Created 1 week ago
Source: UI
Original: 1.38 MB
Bucket: Vodafone

This call is in

Vodafone

Vodafone Leads

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Pipeline Performance

Split
12s
12:06:08
Enhancement
17s
12:16:11
Transcription
37s
12:31:45
Sentiment
38s
12:44:12
Total Pipeline
38m 16s
12:05 - 12:44

Processing Status

Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

LEAD-REGIONAL-407142_AGH Solutions Ltd

Customer 00:00.00

Good morning, Sam speaking.

Agent 00:02.00

morning sam it's just socially calling from vodafone you okay

Customer 00:03.00

Yeah, not too bad, how are you?

Agent 00:11.00

eventually sam don't worry it's just a very quick one um i take it you're still looking after the sort of it and communications for business yeah no worries um so as i say it's

Customer 00:47.00

Yeah, that's fine.

Agent 00:51.00

a third party. What provider was that through? Sorry.

Customer 00:55.00

Oh, I won't be too sure, actually. I have to toughen my head. And, no.

Agent 01:20.00

about right yeah no worries um and i've got your contract for that coming up towards april next

Agent 01:34.00

lovely. No worries. I'll just make sure to update. So, what we'd be quite keen on doing,

Agent 01:57.00

and things like that.

Agent 02:04.00

it via Teams.

Agent 02:09.00

or two, and then obviously leave you with all the information. Considering the scope of how many mobiles you have, it probably might be worth doing.

Agent 02:24.00

usually?

Customer 02:25.00

I won't be too sure, I'd have to check. We could put something in on Teams,

Agent 02:31.00

sure

Agent 02:35.00

okay no worries well i'll pop it in for a team's meeting on the 9th at 10 and then of course they

Customer 02:35.00

and I can get back to you.

Agent 02:45.00

around that's absolutely fine um the best email for yourself i've got samuel.brockbank1 at nhs.net Is that the best one for yourself? Lovely.

Agent 02:58.00

Are you able to check that you've received it on your side? Sorry, it should be on its way over.

Agent 03:07.00

Sure, no worries.

Agent 03:15.00

Is that right?

Agent 03:26.00

So I've just got majority EE, but the other half – yeah, no worries.

Customer 03:29.00

Yeah, it's the majority.

Agent 03:34.00

Do you think the other half would maybe be O2 or something like that?

Customer 03:39.00

I'm not too sure, actually. I'll have to check.

Agent 03:42.00

Okay, not to worry at all.

Agent 03:48.00

Is that about right? Lovely. And about five locations. Perfect.

Agent 04:01.00

Lovely. And you're the IT manager, is that right? Just to check.

Customer 04:05.00

No, I'm not, actually.

Agent 04:07.00

Oh, apologies.

Customer 04:08.00

I will be able to pass this on.

Agent 04:08.00

What's your job title?

Customer 04:13.00

but that's fine. I have got to receive them, too.

Agent 04:30.00

car. That's lovely. Thank you. And can I just check what actually is your job title? Because

Customer 04:38.00

Okay, I'll just send that now.

Agent 04:52.00

Oh, okay, yeah, no worries. So you're more of like an influencer then. No worries. Perfect. Well, thank you so much for getting that email over.

Agent 05:05.00

Yeah, no worries. I'm just going to make sure it's come through. Just bear with me a second.

Agent 05:17.00

Do you reckon you'll be doing a hardware refresh or anything like that?

Customer 05:21.00

Nothing as of yet

Agent 05:22.00

Sure.

Customer 05:22.00

with the new hospital bills coming maybe the end of next year, maybe there could be something with that but not at the minute now

Agent 05:31.00

Okay, no worries. Fantastic. Well, I've got your email coming, so that's lovely. So I'll just quickly recap. It was about 600 mobiles in total, all for a third party, majority with EE. Is that all good?

Customer 05:44.00

Yeah, that's fine.

Agent 05:46.00

Lovely.

Agent 05:50.00

Thank you.

Customer 05:58.00

Thank you. Bye.

Agent 05:59.00

Bye-bye.

Agent 31 messages
Customer 16 messages
Total Duration: 05:59

Sentiment Analysis

Preset: Vodafone

Overall Call Sentiment

Neutral

Analysis Results

72 results

Generated Files

Original Audio

1.38 MB Nov 25, 2025 11:59

Left Channel

2.76 MB Nov 25, 2025 12:06

Right Channel

2.76 MB Nov 25, 2025 12:06

Enhanced Left Channel

11.03 MB Nov 25, 2025 12:16

Enhanced Right Channel

11.03 MB Nov 25, 2025 12:16

Left Channel Transcription

0.01 MB Nov 25, 2025 12:31

Right Channel Transcription

0.00 MB Nov 25, 2025 12:31

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