LEAD-REGIONAL-397176_Aero Fabrications Ltd

Created 1 week ago
Source: UI
Original: 1.26 MB
Bucket: Vodafone

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Vodafone

Vodafone Leads

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Pipeline Performance

Split
11s
12:05:56
Enhancement
15s
12:15:54
Transcription
35s
12:30:03
Sentiment
53s
12:42:45
Total Pipeline
37m 0s
12:05 - 12:42

Processing Status

Split
Completed
Enhanced
Completed
Transcribed
Completed
Sentiment
Completed

Call Transcript

LEAD-REGIONAL-397176_Aero Fabrications Ltd

Customer 00:00.00

Good morning Aerofabrications. Hello? I can try his line, he's calling please.

Agent 00:05.00

Hello? Hi, could you talk through to Justin? Justin Henson? Brilliant. No, it's just Aaron calling back. Just in regards to the mobiles.

Customer 00:16.00

What? Sorry, where are you calling from? Okay, bear with me a moment, I'll try his line.

Agent 00:18.00

From Vodafone Business, sorry.

Customer 00:46.00

Hello? It is.

Customer 00:52.00

Yeah, not too bad. What's it regarding? I don't think we're with, we're not with Vodafone, are we? I don't think. No.

Customer 01:04.00

Oh, right.

Agent 01:05.00

I don't expect you to remember in great detail. It was just an update. Essentially, pretty

Agent 01:20.00

I had it coming up here next March, Justin.

Customer 01:24.00

Um, I believe so, yes.

Agent 01:27.00

Yeah, brilliant. Okay, excellent. No result.

Agent 01:32.00

just to show you exactly what we are doing. No obligation or anything like that. as we've done with quite a lot of people.

Agent 01:43.00

Is that still the case, Justin?

Customer 01:44.00

Yes, it is, yeah.

Agent 01:45.00

Brilliant, lovely.

Agent 01:49.00

Sorry. Hired Enterprise.

Customer 01:51.00

Business standard, I think.

Agent 01:54.00

Was that E3? Oh, did you say business standard? Sorry. Brilliant. Lovely. No worries at all. Like I said, we are quite good.

Agent 02:05.00

Obviously, I know business comes first. I know you're a busy man. If we aim for next week, a Teams call, same time I've called you today, does that work well for you, Justin?

Customer 02:13.00

Not really, no. Not on Monday.

Customer 02:20.00

Or...

Agent 02:21.00

so what it is they'll need to have an initial conversation with you just to introduce themselves, sorry and then they'll gather a spec and then they'll go away, make a quote

Customer 02:32.00

Right, okay.

Agent 02:32.00

and then they'll come back via email, but I can always put it towards the end of next week for you if that works

Customer 02:38.00

Yeah, that's fine, yep.

Agent 02:40.00

brilliant, lovely, excellent, no worries at all just to check, are you still the IT manager Justin? brilliant, lovely, and I had your email Justin still still justin.henson at aerofabrications.co.uk.

Customer 02:51.00

Yep, that's right.

Agent 02:53.00

Brilliant, excellent. And I've got your head office postcode still. Is that still ng161hd?

Customer 02:59.00

That's right, yep.

Agent 03:00.00

Brilliant, lovely. I never get so much right on the calls. It must be a good day.

Customer 03:03.00

Yes, it is, yep.

Agent 03:04.00

Is it still roughly around the 300 employees as well, Justin, across the business? Excellent, lovely. Okay, cool. Are you responsible for all of those, is that?

Customer 03:12.00

Yep.

Agent 03:14.00

Excellent, lovely.

Customer 03:19.00

Yeah, nine's fine.

Agent 03:21.00

nine yeah that's absolutely fine there is all if i was just to say uh thursday the four for you

Customer 03:22.00

Yeah, that's fine. Yeah, that's fine, yep.

Customer 03:35.00

What do you mean? There's a group.

Customer 03:44.00

Yeah, yep.

Agent 03:45.00

it is though. Brilliant, lovely. And there was it all. I just wanted to double check your mobiles. Well, they're with O2, aren't they?

Customer 03:52.00

Who's that, sorry?

Agent 03:55.00

O2 for those mobiles.

Customer 03:55.00

Yeah, we've only got one mobile.

Agent 03:58.00

Yeah, I thought so. There was it all. email. I'm having a nightmare of my emails this morning.

Agent 04:09.00

Just on its way now.

Agent 04:18.00

Yep. We have no result. Have you – any sign of that email?

Customer 04:23.00

I've just got it come through, yeah.

Agent 04:24.00

Excellent. Lovely.

Customer 04:27.00

Yep. Yeah, no worries.

Agent 04:30.00

just so I've got all that requirement there for you.

Customer 04:32.00

Yep, okay. Yep.

Agent 04:37.00

Yeah, she ties up the admin. All right.

Customer 04:38.00

All right, no worries. All right, thank you.

Agent 04:40.00

I'm just going to quickly double check with you Justin, is that still the two sites as well?

Customer 04:44.00

Uh, yes.

Agent 04:47.00

Brilliant, lovely and did you manage to send that email Justin, sorry

Customer 04:51.00

I haven't yet, no. But I will do.

Agent 04:56.00

Sorry, I don't want to bother you later down the line I know you're obviously pretty busy

Customer 05:02.00

Spare me a second.

Agent 05:04.00

That's alright

Customer 05:14.00

I think it was two come through, weren't they?

Agent 05:17.00

Yep, brilliant.

Customer 05:18.00

Yeah, OK, I've responded to those. yeah all right

Agent 05:22.00

Okay, lovely, Justin. That's absolutely fine. All right, then. So we'll speak to you on the 4, 10 a.m.

Customer 05:25.00

yeah okay all right cheers

Agent 05:27.00

Brilliant. All right, keep an eye out. Yep, all right. Take it easy, Justin. Thank you.

Agent 34 messages
Customer 32 messages
Total Duration: 05:30

Sentiment Analysis

Preset: Vodafone

Overall Call Sentiment

Neutral

Analysis Results

72 results

Generated Files

Original Audio

1.26 MB Nov 25, 2025 11:59

Left Channel

2.53 MB Nov 25, 2025 12:05

Right Channel

2.53 MB Nov 25, 2025 12:05

Enhanced Left Channel

10.11 MB Nov 25, 2025 12:15

Enhanced Right Channel

10.11 MB Nov 25, 2025 12:15

Left Channel Transcription

0.02 MB Nov 25, 2025 12:30

Right Channel Transcription

0.01 MB Nov 25, 2025 12:30

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